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ECOMMFUSION.
IT support & AMC

A clear support contact for everyday IT issues.

Remote support for business devices, software, business email and agreed office IT tasks.

Is this the right fit?

Built for a clear business need.

01

Small offices

We review your requirements before recommending a project scope.

02

Businesses needing email and device support

We review your requirements before recommending a project scope.

03

Teams without an internal IT support contact

We review your requirements before recommending a project scope.

Starting scope

What we can help you put in place.

  • Remote troubleshooting for an agreed issue
  • Business email and software help
  • Documented support scope before AMC starts
  • Escalation for hardware or vendor issues
  • Optional recurring device care
Delivery focus

Keep the important details connected.

01

One issue at a time

Diagnose the problem and confirm whether it can be fixed remotely.

02

Recurring device care

Review your devices and support needs before agreeing an AMC.

03

Clear escalation

On-site visits, replacement parts and specialist vendor work are separately scoped.

How we work

Clear scope. A smooth handover.

You review the important decisions before we move to the next milestone.

01

Review

Understand your business, customers and the problem to solve.

02

Agree

Confirm deliverables, responsibilities, timeline and the quote.

03

Build & test

Review the design, check the experience and test enquiries.

04

Launch & support

Hand over access and agree the ongoing care you need.

Your questions

A few things worth knowing.

What is included?

The deliverables listed on this page describe a starting scope. Your written quote sets the final deliverables, exclusions, timeline and support responsibilities.

What is charged separately?

Third-party subscriptions, licences, infrastructure, ad spend and usage fees are separate unless the signed quote includes them.

How do we get started?

Share your business goal and current setup through the enquiry form or a free initial review. We agree the scope and payment milestones before work starts.

Related services

Connect the next part of the journey.

Start a conversation

Let’s find the right next step.

Tell us what you want to improve. We’ll start with a practical review and a clear scope.

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